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Showing posts with label Sector Knowledge. Show all posts
Showing posts with label Sector Knowledge. Show all posts

Tuesday, April 3, 2012

National Afterschool Association 24th Annual National Convention: Day 2, Part 1




Day 2, Part 1

Morning Workshop: Good to Great...Motivating Your Team to Achieve! presented by Annemarie Grassi, Open Doors Academy


Workshop Blurb: Staff burnout is high amongst youth-serving organizations, and too often job satisfaction is low. This workshop is designed to provide participants with tools for strengthening the team dynamic, building accountability and clarity of roles and responsibilities, motivating employees to reach beyond mediocrity, and increasing overall job satisfaction.

Lessons Learned:

Create an Engaged Culture -
  • Communicate a clear vision
  • Set clear and consistent boundaries
  • Create and communicate high expectations
  • Cultivate caring and meaningful relationships
  • Provide constructive and reflective feedback
Establish Clear Expectations -
  • DON'T....micromanage, shut out new ideas or allow for excuses.
  • DO...establish clear expectations and boundaries, create a clear model for presenting new ideas, and provide clear measures for training, development, and evaluation (staff test, rubric)
Model a Culture of Caring-
  • Macro Level: staff celebrations, recognitions, social gatherings .
  • Meso Level: direct service support, staff meeting lunches, thank you cards
  • Micro Level: annual meeting and visioning with individual staff, accessibility when needed (evening cell phone calls), offer opportunities to mentor your staff.
  • Everyone wants to feel valued: How do you support your staff?
Keys to Building Success -
  • Establish a personnel training system: orientation, review of materials and hands-on training, Staff Entry Exam .
  • Create a culture that continues to engage professional development.
  • Utilize your current resources and staff to coach and train others on the team (peer coaching).
Moving from Good to Great - 
  • Share your vision frequently
  • Set clear and consistent boundaries and high expectations
  • Create a culture of support
  • Provide constructive and reflective feedback

My Thoughts: 

Out of all the workshops I attended at this conference, this was the most in-depth. In the second half of her presentation, Ms. Grassi shared her organization's professional development structure: Orientation and training period, staff meetings, staff trainings, etc. She provided a copy of the Evaluative Rubric Report her organization uses to evaluate staff, as well as a copy of the procedures they use for submitting an Idea for Change. I found these examples to be very useful for my own organization, particularly the Ideas for Change. It was broken down by small program change, change in the structure of the program, and large structural change that affects the organization as a whole. She also included a copy of their annual report that was created--quite cleverly, I might add--by the students.

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Afternoon Workshop: Survival Strategies 101 (For What They Didn't Tell You) presented by Dr. Paul Young, National Afterschool Association.

Workshop Blurb: This session is designed to help new afterschool program directors survive and thrive. Participants will be equipped coping strategies for job-embedded challenges that are never discussed in preparatory programs. Sample topics include relationship building, resiliency, ethics, visioning, and more.

Lessons Learned:

To enhance the development of relationships, new leaders can improve interpersonal skills that help them connect, such as:
  • Psychological cues - make yourself vulnerable and reveal who you are.
  • Proximity
  • Resonate - be "in the zone" and attentive.
  • Identity similarities - birth dates, state of origin, anything shared with others.
  • Environmental issues - overcoming adversity together encourages clicking.
  • Self monitor - match others' emotions with attitude and charisma; work a room.
Preparatory programs don't teach you about people, relationships, leadership, delegation, juggling, "other" on your job descriptions (the small print), and stress.

Survival Strategies 101
  1. Never lose focus on WHY your program exists (mission).
  2. Practice visioning - short term, six months, one year, multiple years, write out vision and share it with others for clarity.
  3. Minimize multitasking activities to reduce work situations that lead to mistakes.
  4. Develop practices and procedures that enhance interview, selection, orientation, and ongoing training to help all staff survive and thrive. Invest time in hiring the best people.
  5. Prepare for dealing with the media--both when things are good and where is a crisis.
  6. Develop collaborative relationships with school personnel.
  7. Help staff improve their work ethic. Teach work ethic virtues and what you expect to see.
  8. Teach with clarity the expectations you have for staff managing students.
  9. Learn to identify needs and how to deal with difficult people.
  10. Develop and utilize tools for conducting effective meetings.
My Thoughts:

This workshop was interrupted towards the end by a tornado warning and the subsequent move to the tunnels of the hotel, but he went through it pretty quickly after the first we-may-have-to-evacuate warning. The session was interactive, Dr. Young wanted to hear stories from the "frontlines" so to speak, which was interesting for me. The only problem was that I had attended one of his sessions the day before and some of the same information that was covered in that session was mentioned again during this one. It was new for the people who hadn't been in that session, and it applied here as well, I just didn't want to hear it again.

Stay tuned for Day 2, Part 2

Monday, April 2, 2012

National Afterschool Association 24th Annual National Convention: Day 1, Part 2



Day 1, Part 2

Afternoon Workshop: Eight Habits of Highly Effective Afterschool Leaders presented by Mike and Chelsea Ashcraft, Children's Choice Child Care Services, Inc.


Workshop Blurb: Attend this workshop and explore the traits, passions and habits required to be a highly effective afterschool leader of children and staff. These 8 habits are essential for afterschool professionals in leadership roles: leading kids, mentoring colleagues, or supervising staff. Come investigate these powerful elements and learn practical and use approaches to enhance these traits and transform yourself and others into extraordinary afterschool leaders.


Lessons Learned:

The 8 Habits of Highly Effective Afterschool Leaders are

1. Safety First - not only health, but emotional as well.

2. Vision and Values - Values = Foundation (who's the boss?) and Leadership = Love ( staff, youth, etc.)
     

    Values -
  • Positivity
  • Sponginess (soaking up knowledge)
  • Trust and support
  •  Goals/mission/vision.

    Vision = Compass (where you want to go)
  • Shared vision of excellence centered on the kids, families, schools and community.
  • Focus on quality
A Dream Is Just A Dream Until You Take Your Pajamas Off And Get To Work!

3. E.R.E - Environment, Relationships, Experiences. The environment sends cues about how we should  feel and behave. It's all about relationships...knowledge rests not just within truth, but also upon error. When it comes to experiences, you should "make like a puppy" (be enthusiastic), establish "Funergy" (the act of combining playfulness and enthusiasm to create a valuable experience--my own definition) and create "Purple Cow" moments.

4. Leadership Culture = KIPC (Knowledge, Information, Power, Control)

5. Influence - fun, playful, challenging, meaningful work, sincere acknowledgement, objective feedback, teamwork and relevancy (what's in it for me) is intrinsically rewarding. Find a frame that works. If you can't frame it...don't teach it.

" Pull the strong and it will follow wherever you pull it. Push it, and it will go nowhere at all" - General Dwight D. Eisenhower

6. Community Building (Kids, Families, Staff) - all activities should have a purpose. All for one and one for all.

7. Dialogue - Planning, Purpose, Outcome, Kiss & W.A.I.T (Why Am I Talking)! - 
    
    Ground Rules for staff/board meetings:
  • One person at a time (using a "talking stick"--this would probably work better with Youth Advisory Council)
  • No put-downs
  • No Fire-hosing (shooting down ideas or opinions)
8. Forever - Lifelong Learning and Critical Reflection
  • Request help
  • Sharpen the saw - take care of yourself physically, socially, mentally (learn a new skill, read, write, teach, etc.), and spiritually (nature, meditation, music, art, etc.)

My Thoughts:
I'm currently taking a mentored Leadership Development course this spring and thought this workshop would complement that, specifically since the focus is on afterschool leaders. During my mentored course, I learned about many of the above topics (vision, values, influence, organizational culture, communication and continued learning) but there is always room for improvement. I can help a child develop a positive self-image by avoiding showing favoritism, having faith in children to accomplish tasks and do the right thing, and being consistent in attitude, behavior and decision; I can employ the no-firehosing rule when it comes to communicating with staff and/or board members. Just be more open-minded use words like "and" or "if" instead of "but" (That’s a good idea, AND it might work, IF you can find a way to afford it" vs "That’s a good idea, BUT we can’t afford it").

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Mid-Afternoon Workshop: Leadership Lessons for Afterschool Program Directors presented by Dr. Paul Young, National AfterSchool Association

    Workshop Blurb: Are you an administrator of an afterschool program? Do you share responsibilities for training aspiring or practicing program leaders? Want to do more leading than managing? AfterSchool Leadership Lessons includes dozens of practical job-embedded studies that are relevant for school-based, community-based, full-time, or part-time, new or experienced program leaders. This session is interactive, fun, and certain to equip you with ideas that help you design the future of your afterschool program.

Lessons Learned:

  • Afterschool program leaders must be collaborative partners that embrace school learning goals and show commitment to achieve those goals. Working in isolation without community connections will result in high levels of frustration.
  • Afterschool professionals have a personal obligation and a collegial responsibility to support the needs and increase the capacity of individuals leading afterschool programs.
  • Leadership comes from your ability to inspire trust in other people. If people trust you, they will follow. If people can't trust you, eventually things will fall apart.
Leadership skills, knowledge, discipline, qualities and traits that afterschool professionals need to be effective in their work: knowledge, appearance of power, standard, integrity, vision, assertiveness, trust, charisma, optimism.
  • Being a manager, supervisor, or the person accountable for things or simply having a title does not make you a leader. You must build relationships to become a leader.  
  • Leadership is about influence. There are five common levels of leadership influence (referenced John C. Maxwell's Leadership 101):           
         1. Position - People follow because they have to.

         2. Permission - People follow because they want to.

         3. Production - People follow because of what you have done for the organization.

         4. Pinnacle (Person Development) - People follow because of what you have done for them     personally.

         5. Personhood - People follow because of who you are and what you represent.
  • A leader's job is to anticipate what will happen, minimize the unpredictable, understand the consequences, and lead with cunning and power. Character is essential. Legacy is shaped by instincts which reflect character. Leaders cannot ignore their ideals or fail to deal with the realities around them!


My Thoughts: 

Early on during school, I quickly learned that I did not want to be the ED of my organization. I want to be the person coming up with the program ideas, like a program director/manager/coordinator. When I saw this workshop offered in the book, it was an immediate first choice. The workshop was mostly interactive. The NAA website has AfterSchool Leadership lessons for members only and Dr. Young had about 25 in his presentation. Since he couldn't go over all of them, he asked engaged the audience by finding out what they wanted to talk about. He announced the birth date of a family member and whichever audience member was closest, got to pick a topic. "Dealing with Difficult Parents" and "Ethical Afterschool Leadership" were a couple of the topics that were chosen. This workshop touched on things I've learned in my mentored Leadership Development course such as influence, relationship-building, and the skills needed to be an effective leader. Dr. Young even provided some action items that I can do:


1. Review, learn, adapt, and practice strategies outlined in common leadership lesson on NAA website.

2. Read the books Buy-In: Saving your Good Idea from Getting Shot Down (Kotter, J & Whitehead, L.), Leadership 101 (Maxwell, J), and Purple Cow (Godin, S).

3. Self-evaluation is essential to improving leadership capacity. Reflect on how effectively you invest and engage in your own professional development.

4. Network with and learn from other afterschool program leaders. Listen and learn from their stories.

National Afterschool Association 24th Annual National Convention: Day 1, Part 1




For the first time ever, I attended the National Afterschool Association (NAA) Annual Convention held in Grapevine, Texas.The weather is beautiful, the Gaylord Hotel and Convention Center is AMAZING and I am somewhat prepared for the information overload.

Workshops I attended on Monday, April 2, 2012:

Morning - Attendance Matters: Afterschool Can Improve School Day Attendance presented by Ellie Mitchell, Maryland Out of School Time Network and Kacy Conley, Pennsylvania Statewide Afterschool/Youth Development Network

Workshop Blurb: Chronic absence from school has a negative affect on student achievement and outcomes. Research indicates regular participation in out of school time programs can improve attendance. The workshop will offer practical strategies to strengthen program and school day attendance practice.

Lessons Learned:
  • Students should miss no more than 9 days of school each year to stay engaged, successful and on track to graduation.
  • Absences can be a sign that a student is losing interest in school, struggling with school work, dealing with a bully or facing some other potentially serious difficulty.
  • By 6th grade, absenteeism is one of three signs that a student may drop out of high school.
  • By 9th grade, regular and high attendance is a better predictor of graduation rates than 8th grade test scores.
  • Missing 10%, or about 18 days. of the school year can drastically affect a student's academic success.
  • Students can be chronically absent even if they only miss a day or two every few weeks.
  • Attendance is an important life skill that will help a child graduate from college and keep a job.
  • Most schools only track Average Daily Attendance and Truancy. Both can mask Chronic Attendance.
Practical Strategies:

1) Create a culture of attendance starting in your afterschool program -
  • Take roll everyday in s caring/creative manner
  • Reach out to students/families with poor attendance
  • Make the case to students, parents and referring teachers about the benefits of participating regularly in afterschool
  • Establish and communicate clear expectations about regular attendance
  • Offer incentives for attendance
  • Analyze program attendance data to identify areas in need of improvement; involve youth in program planning.


2) Request and use school day attendance data -
  • Ask schools if they can provide names of chronically absent students to target recruitment.
  • Ask for data on levels of chronic absence for schools overall, grade and ethnic population to identify areas of program expansion/outreach.
  • Find out partner schools are already doing about chronic absence and join school-based teams that address attendance.
  • Seek parent/guardian consent to see attendance and grades.
  • Regularly get data on in-school attendance for program participants (report cards or data sharing agreement with school).
  • Identify if program is serving students with problematic attendance.
  • Talk with school partners about working together to assist poor attenders.
  • Refer students and parents to additional support services.

Other considerations:
  • Peer to Peer Influence - engage youth as ambassadors for attendance, support and facilitate youth led campaigns.
  • Use a family focused event to educate parents/guardians about chronic absence and the importance of attendance.
  • Consider including education about common health problems (i.e. asthma) in after school program and build partnerships with health providers.
  • Homeless/foster care youth and youth with disabilities have more attendance challenges.
My Thoughts - 
I can honestly say that at times during these presentations I kept forgetting that this was about after school programs. It seemed like the information was geared towards actual school programs, but some of these programs are actually in the schools. Being in the schools is something that I would like to eventually happen, so it's possible that I might encounter this situation. I chose this workshop because it ties in to the mentored Program Planning and Evaluation course I'm taking this semester. TWZ plans to conduct weeks-long workshops, so we plan to make it known that if students sign up for a workshop, they need to come every week to build on information covered during the previous week. One of the strategies was to "offer incentives for attendance." Since the outcome will be a tangible product (published book that will include a public reading and book release party), I would hope that that would be incentive enough to attend each week and see the process through until the end.

I also think that Strategy #2, the sharing of data between schools and after school programs, is very important during the evaluation process. One of the programs that I hope to offer at TWZ is the Write Mentor: juniors and seniors who maintain a specific GPA will be partnered one-on-one with a professional writer for a whole semester. This will be seen as a privilege and the only way for a student to participate is to uphold a certain GPA. This will also hold true for any youth who have a seat on the BoD and the Youth Advisory Council. This type of data sharing will be very useful during the grant process.

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Mid-Morning: General Session and Keynote Address
Truths, Lies and an Opportunity, presented by Jim Harris, MSW, Ed.S, Opportunities Consulting Services, LLC.


Keynote Blurb: If you work with youth today you don't need anyone to tell you that it can be overwhelming to say the least. Even the most resilient professionals may find themselves paralyzed by the complexities of today's society. In this presentation Jim gets back tot he basics about our work with young people. He confronts the hard facts of working with youth by providing you with a perspective that will help you see the importance of your work on a daily basis. You will walk away from this session with some good laughs and your "batteries" recharged!


Lessons Learned:

Truth #1 - Kids are designed to upset you!

Truth #2 - You are designed to outsmart kids!

Lie #1 - We are a second rate professional! 
  • Learned Helplessness is our arch-nemesis 
Lie #2 - We are in the miracle business!
  • True success comes from real-life moments
  • The Law of the Nudge - changes that occur in small, seemingly insignificant ways
The Opportunity - is to serve youth

My Thoughts:  

Jim told some really great personal stories and when the blurb said that the session would have some "good laughs", they were definitely delivered. I have yet to encounter the "learned helplessness" that Jim talked about, but I know that that statement really resonated with the other attendees. So many obstacles can block your path, the push-back on a professional level, parental-level, etc., and being beaten over the head with "can't, can't, can't", that you start to wonder if you're really making--or can ever--make a difference in a young person's life. But Jim tells us that we are, and we can, but it's not going to happen right away. It's going to start slow, build over time, until the end result will be HUGE(i.e. high school diploma, entrance to college, or in my case, a book deal). The opportunity we get is to serve youth, and that in itself, is a privilege.

Stay tuned for Day 1, Part II...





Thursday, February 23, 2012

3 Reasons to Start a Recurring Gift Program

Recurring Giving helps Increase Donations

Recurring Giving helps Build Supporter Loyalty

Recurring Giving Creates Predictable Revenue

 I will definitely have to look into this.

Read the full post HERE.

 

After the Yes: 12 Questions You Can Ask Donors Once They Say Yes

  1. "How would you like to pay? Do you want to write a check now? Would you like us to send you a pledge statement in the mail? Are you interested in signing up for our monthly sustainer program?"
    Many solicitors bring pledge forms to the meeting and fill them out with the donor. The question above, along with several below, could easily be included on this form.
  2. "How do you want us to use this gift?" Check your notes from this meeting and all previous conversations with the donor. If you sense any indications that she wants to restrict her gift to a specific program or campaign, this is the time to clarify and honor that intent.
  3. "How would you like to be recognized? We publish donor names in our newsletter, our annual report, and our Web site. We'd love to include your name so we can publicly express our thanks … your commitment will inspire other people to give. May we list your name, or would you prefer to be anonymous?"
  4. "Do you want your gift to honor someone you care about? We can list their name, your name, or both." When preparing your pledge form, include space to collect this information.
  5. "Tell me a little more about why you support our work. We're always interested in what motivates our donors to give; this helps us reach out to other potential donors."
  6. "Would you be willing to give a testimonial we can use in our newsletter and other promotional materials? Our most generous supporters – people like you – are our most credible advocates. May we have a sentence or two to share with others?"
  7. "Would you be willing to join us at a board meeting and talk about why you support our work? It's really helpful for the board to hear directly from donors – it reminds them why we do the work we do and why it's important to ask people to contribute."
  8. "How would you like to be kept informed about our work – and how often? Do you want a printed newsletter or do you prefer brief e-mails? Shall I phone you from time to time? Do you participate in social media like Facebook? Would you prefer to receive updates in person – and if so, how many times per year?"
  9. "When I come back to give you an update, would you be willing to include family members so they can learn about your support of our work?" If you're cultivating donors for future gifts, especially planned gifts, this is an essential step.
  10. "Can you recommend other people we can talk to about a gift? Do you have friends or colleagues who might want to join you in supporting our work? Would you be willing to make an introduction – by phone, by e-mail, or in person – or join me for the initial visit?"
  11. "Given your strong commitment to our work, would you consider volunteering to help us raise money? For example, would you be willing to come along when I meet with prospects and talk about why you give?"
  12. "What's your personal giving calendar? Are you typically a once-a-year donor? Twice a year? If we have an urgent need, can we approach you again? What schedule works best for you?"
Read the post HERE.

Monday, February 20, 2012

12 Leadership Traits You Need to Thrive in Tough Times

1. Listen.

2. Give credit.

3. Be yourself. 
 
4. Communicate.

5. Don't be trendy.

6. Beat anxiety.

7. Be service-oriented.

8. Be accountable.

9. Use empathy.

10. Share the big picture.

11. Keep your cool.

12. Think like an immigrant. 


View the full post HERE.

Friday, February 17, 2012

Who's Better at Marketing: Staff or Board?

I subscribe to marketing expert Kivi Leroux Miller's newsletter and she sends out a weekly email filled with marketing tips.These newsletters are chock-full of great words of wisdom from the marketing field and I've decided to create a little "moment" just for her.

According to Kivi, there are the "four basic questions that everyone -- everyone -- who works for your nonprofit and serves on your board should be able to answer easily and competently."

What do you do? (Gets to the elevator speech)

What makes the organization special? (Gets to your "positioning statement" or niche -- how you are different from others working in the field)

Whom do you help? (Gets to clearly defined groups of supporters/participants or "target audiences")

How do you do that? (Can be an expansion of the "positioning statement" or more like a "value proposition" where you outline the benefits to your supporters/participants.)

Read the post HERE. The results are a little daunting.  

Monday, February 6, 2012

9 Ways Board Members Can Raise Money W/O Fundraising

  1. Help create or evaluate a business plan for an earned income venture.

  2. Advocate for government money.

  3. Provide intelligence on prospects.

  4. Set up a meeting with a prospective customer. 

  5. Email, call or visit a donor just to say thanks. 

  6. Explain to a prospect why you serve.

  7. Host a small gathering at your home.

  8. Recruit an in-kind service.

  9. Negotiate a lower price from a vendor. 

View the whole article here.

Wednesday, January 18, 2012

Nine Clever Ways to Thank Your Donors


I subscribe to marketing expert Kivi Leroux Miller's newsletter and she sends out a weekly email filled with marketing tips.These newsletters are chock-full of great words of wisdom from the marketing field and I've decided to create a little "moment" just for her.

Kivi Leroux Miller Marketing Moment


Nine Clever Ways to Thank Your Donors

1. Write a Greeting Card, Not a Business Letter
2. Share Recent Progress, However Small
3. Add an Invitation, But Not to Something that Requires Another Donation!
4. Use a More Creative, Personal Opening
5. Include Results-Oriented Photography
6. Record a Video Message
7. Send a Postcard from Behind-the-Scenes
8. Be Specific about How the Gift is Being Used
9. Change Who's Saying Thank You 

Click here to read the full article.





Sunday, November 6, 2011

Arizona Summit on Volunteerism and Service-Learning - Part II

Nov 4-5th, 2011
Central AZ College
8470 N. Overfield Road
Coolidge, AZ
85128


Saturday, November 5
8:30 – 10:00 a.m.

Service Learning in Your Course: From Start to Finish—Syllabus to Reflection
Presenter: Jennifer Spring
Would you like to incorporate a powerful learning experience into your course? “Service Learning in your Course: From Start to Finish—Syllabus to Reflection” will walk you step-by-step through the process of integrating service learning into a course of any discipline We will focus on designing service projects that connect meaningfully to the academic goals of a course. You will be able to brainstorm, reflect, and share in small groups. My goal is to equip you with the information, ideas, and energy/support you need to leave the session ready to build service learning as a teaching tool into the courses you teach. Service-learning is transformational, and it will deepen your students’ learning.

Navigating the Roadmap to Youth Adult Partnerships
Presenters: Amy Parrot, Bryan K. Chadd, Mike Hauser & Eric Larsen
When was the last time you included youth in the decision making process of your club, classroom or organization? If it was longer than you’d care to remember, we encourage you to join us. Think back on your own experiences and remember who played a critical role in your development…was it a teacher, family member, clergy, youth organization leader or coach? Chances are it was one or a group of positive adult role models. Chances are also good that they believed in you, asked for your opinions and gave you the opportunity for input on a decision, idea or project. We want you to be enthusiastic to be that kind of role model and help us engage the young people of Arizona and the world in becoming the greatest impacts they can be.

Social Media Saves Lives! 
Presenter: Molly DeCleene
Have you ever wondered how you could give more than just direct service to a community organization? By using your passion for volunteering combined with your professional skills, you can build sustainable programs that will serve more people in your community and have a greater impact. Social media is one way to connect thousands of people in a community with an invested interest in your organization and its needs. Social media may not save lives, but it is a step to making them better.

Inspire Me: How to engage a new generation of student leaders
Presenters: Leah Luben, Tyler Eltringham, Danya Anouti (YOUTH)
As we attempt to expand service learning and volunteerism, we must learn to translate the benefits to other sectors; we must use a new generation of engaged students to make the transition powerful and effective. The service sector, to be sustainable and accountable, cannot remain a world known only to specialists. As experts in the field we must learn to educate a variety of populations, and in doing so we will find that some of the best advocates for change are students. Please join us to learn effective student engagement strategies that can be implemented at your institution.

How Solving Ethical Dilemmas Can Keep Volunteers Inspired and Motivated
Presenter: Stacia Ortega
Got Ethics? Participate in an interactive workshop designed to get you thinking about the importance of ethics and boundary setting in the volunteer arena. Be prepared to engage in real life situations faced by volunteers, framing ethical challenges and determining appropriate solutions.

Strategic Planning for Volunteer Organizations
Presenter: Paul Pitts
The Strategic plan defines the purpose of the organization, establishes realistic goals and objectives consistent with the organization’s capacity for implementation. Ensures the most effective use is made of the organization’s resources by focusing the resources on the key priorities. Provides a base from which progress can be measured and establishes a mechanism for informed change when needed.Simply put, strategic planning determines where an organization is going over the next year or more, how it’s going to get there and how to know if it got there or not.

Volunteers of All Ages
Presenter: Lisa Humenik
Successfully involving volunteers from various generations can sometimes be a challenge. Learn about the unique characteristics of the Millenial, Generation X, Boomer, and Silent Generations and create an action plan to better engage individuals from each in meaningful volunteer work. Together we’ll explore the design of volunteer roles, recruitment, supervision, retention, and recognition best practices that are effective for each generation.

Saturday, November 5
10:15 – 11:45 a.m.
Preserving Local History as a part of the celebration for Arizona’s Centennial
Presenter: Lisa Westrick, Margarita Ramirez-Loya, Michelle Cardenas, and oral history students
When students get engaged in big projects that enable them to interact with the community to capture and preserve local history, they not only develop their academic skills, but most importantly, they acquire a sense of understanding, appreciation and respect towards their community and its members. The Jewish Cemetery project arose from concern Cochise College students wanting to preserving local Jewish history. Another group of Cochise College students conducted oral history interviews and gained an understanding of lifestyles in Douglas and Pirtleville in the early 1900s. Today, they will present part of their work honoring the stories from people that helped recreate mind pictures of a time that once was and now belongs to history. Join us to celebrate Arizona’s Centennial.

Integrating Service Learning into the Core Curriculum
Presenter: Krista Gypton
How does one incorporate service learning into curriculum in a time that testing and standards based teaching is so prevalent? The purpose of this workshop is to answer the most common question that teachers ask about the use of service learning in the core curriculum. We will look at the four top core classes (English, Science, Math and Social Studies) and discuss how service learning can actually enhance standards and possibly increase test scores. Teachers will leave with strong academic examples of projects, as well as leave with a toolbox of activities that can instantly be used in their classrooms.

A Seven-Step Framework for Developing, Implementing, and Assessing the Effectiveness of Service Learning
Presenter: Jennifer Dwosh (YOUTH)
Are you new to the practice of Service Learning? Are you unsure of how to implement a Service Learning project? The research-based Seven-Step framework presented in this session takes the Service Learning facilitator through the process of choosing the academic focus, developing a standards-aligned service project, planning and executing the academic and logistical details of the project, and assessing the effectiveness of the project on student learning. If you need tips and strategies for developing and implementing a Service Learning project in your classroom, this session is for you.

Four Critical Concepts for Using Technology in Community Partnerships 
Presenter: Rachel Wendler
In the swirl of new technologies available for service-learning and volunteer work, making decisions about effective digital tools can be challenging. This workshop will center on four critical concepts that can help make these decisions easier. With a focus on stories about technology—both successes tales and epic fails– we’ll look at promising electronic tools, debunk common technology myths, explore a heuristic for evaluating digital tools, and develop guiding principles for technology use in community contexts. The workshop will also include time for group problem solving about technology issues currently faced by participants, as we collaboratively tackle these tough questions.

How to train staff to work with volunteers 
Presenter: Carly Shaw
Do your paid staff and volunteers at your organization not understand each other and the roles they play? The purpose of this workshop is to help establish conditions that encourage a productive and welcoming environment in which paid staff and volunteer can work together. Explore different ways to train busy staff to work with volunteers!

Effective Volunteer Management 
Presenters: Franciso Avalos, Renee Levin
Effective volunteer management is imperative to retaining volunteers and can also be used as a tool to strengthen relationships. In this workshop we will articulate how organizations can enhance their volunteer program, deal with various volunteer personalities and how to cultivate and foster relationships.

Member Facilitated Learning Communities 
Presenters: Ben Olsen, Margaret Garvey
Member Facilitated Learning Communities have been used by Yavapai County VISTA Project as part of our member training program for the past (3) years. This replicable training model can be used to assist a National Service team with skill training, professional development and team building. The goal of this presentation is to provide other Volunteer Coordinators and National Service Supervisors the resources to implement a similar program that will assist them in meeting their volunteers’ training needs. The presentation will include an overview of the model, a brief history of our experience, key elements, potential pitfalls and overview of materials for launching this training program.

Everyone’s a Grant Writer 
Presenter: Jeremiah Smith
Every agency and organization needs funding, but most don’t use or understand grants correctly. The goal of this presentation is to dispel many of the myths and misbeliefs of grants and grant writing. Grant writing is about so much more than writing, in fact, writing is possibly one of the least important or at least time-consuming aspects. This presentation will highlight some of the most common mistakes made and the keys to creating successful proposals. By the end of the presentation, you will receive the tools and resources to prepare a competitive, professional proposal that will allow you to better serve the needs of Arizona.

A Little “Thanks” Goes A Long Way! 
Presenter: Eric Larsen
“Thank You”, is a phrase that is sometimes forgotten or underutilized in our current society. With many organizations counting on volunteers to assist when help is needed, it is important that the volunteer walks away with the sense that their hard work was truly appreciated. An easy way to maintain and expand your organizations volunteer base is by saying “Thank You” in non-traditional ways. The lost art of saying “Thank You” will be rekindled after attending this workshop and you will be prepared to say “Thank You” to your volunteers, staff, donors and clientele. Thank You!

Saturday, November 5
1:45 – 3:15
Creating Meaningful Service Experiences through Effective Critical Reflection
Presenter: Deborah Ball
Would you like to implement critical reflection to any volunteer or service learning experience to enhance your participants’ experience, knowledge base and understanding of the purpose of the service? This interactive workshop will provide you with a step-by-step guideline to facilitating high quality critical thinking that can help sustain volunteers and create civically responsible citizens of all ages. Two different models of reflection will be illustrated. You will learn the importance of reflective learning, how to facilitate reflective discussions, and how to design reflective writing assignments that will examine and interpret a service activity or experience.

Managing Volunteer Programs with Community Collaboration
Presenter: Emily Taylor
An overview of a the Senior Companion and Foster Grandparent Programs volunteer management and collaboration process with practical applications and adaptable tools for use within your own agency.

Systematize, Engage, and Inspire Businesses and Volunteers to work with Students and Schools
Presenter: Trish McCartey, Janis Shoop
Systematize, Engage and Inspire is an interactive presentation meant to give meaningful tools and advice to help those beginning organizations or mature organizations to think strategically about putting partnerships together for learning experiences, community building and mutual marketing and public relations. Detailed processes, tools and software ideas will be exchanged as well as tips for grant seekers and corporations to better identify worthy causes. Attendees will be given spreadsheet tracking information, follow-up ideas to develop outstanding customer service and ideas to keep the students as well as volunteers motivated and inspired.

Wiggio, Weebly, Wordle, Writeboard, and More 
Presenter: Linda DeVore
Do you recognize any of these: Prezi, Zotero, Wiggio, QR, Zamzar, Mindmeister, Screencast, Weebly, Jigsy, Pageflakes, Mailinator, Wordle, Jing, Endnote, or Zoho? Do you know how to use them? Do you know what they can do for you and/or your organization? Come learn about Web 2.0 and have some fun at the same time! Bring your Internet-connected device with you to share the exploration!

SHAPES for Service
Presenters: Elisabeth Sims, Deidre Crawley
Our unique SHAPES for Service Inspire us to serve in our communities! Our SHAPES for Service Energize our organizations and our people to action! Using the SHAPES for Service will enable us to Mobilize people for meaningful service in their communities when they find their best-fit! Inspire, Energize, and Mobilize your organizations to new heights by focusing on your most important assets, your individual volunteers. By knowing their SHAPES for Service you serve them and empower them to serve you better.

Together We Play
Presenters: Christina Nickerson, WEB Leaders (YOUTH)
Laugh and play your way through our presentation. Presenters will create an atmosphere that allows for social acceptance. We will improve interpersonal competencies: empathy, sensitivity and friendship skills. You will increase your sense of connection to your peers, improve your decision making skills, ability to resist peer pressure and resolve conflict positively.

Play it Forward
Presenters: Jamie Aiken, Valencia Winfrey, Amber Johnson
A professional development workshop designed for school staff, parents, community members, volunteers, children and anyone who understand the value of recess and want better tools to preserve and protect this important time of the day. This high energy, interactive learning extravaganza will bring together those interested in learning how to enhance education by providing inclusive opportunities for physical activity and play. Participants will experience active, physical play as a child would on the playground, moving seamlessly between visuals, discussion, groups work and games. Playworks presenters will support various learning styles, diverse backgrounds and levels of experience just as a member of a school staff would experience. Every workshop participant plays, learns and reflects on the best practices that they can take back to their school/ organization and implement immediately.

Service-Learning Arizona, The New Face of Learn and Serve Arizona
Presenters: Stephanie Hahn, Kurt Parks
What’s going to happen to K-12 service-learning in Arizona now that the Learn and Serve Arizona program has been cut? Please join us to discuss the new face of Learn and Serve Arizona which over the next year will transform into Service-Learning Arizona. During this session, we will share information regarding resources and funding for service-learning, Arizona’s K-12 service-learning standards, the national scoop, and more. All attendees will receive the K-12 Service-Learning Project Planning Toolkit (which includes the national service-learning standards) and the K-16 Service for a Lifetime resource guide.

My TakeAways:

I'd wanted to attend this last year, but for some reason or another, I couldn't go. I went this year and definitely didn't get my money's worth. I had intended to go on Friday...before I realized that it would be a waste of gas to drive up there for one class that only lasted an hour and a half.

The workshop in the early morning (highlighted in red) was really the only good one. Very interactive. Got a folder full of info. It felt a bit rushed, but it was still a good workshop.

The workshop in the late morning (highlighted in pink) really was geared more towards national service organizations. The concept is great---a program design utilizing the facilitative leadership style that empowers team members to have control over what is taught and learned and become responsible to each other for the groups learning outcomes. Facilitative leadership designs a process by which decisions are made by all or by whomever is most directly affected by the decision. Even though the goal of the workshop was to "provide other Volunteer Coordinators and National Service Supervisors the resources to implement a similar program that will assist them in meeting their volunteers’ training needs," I'm still a little unsure how I'll be able to incorporate this method into my own organization and with my own volunteers.

The workshop in the early/late afternoon (highlighted in orange) well, the presenters never showed. There was a woman there who was supposed to "present" them, but five minutes into the allotted time, they never showed. Needless to say, I was disappointed because I was really looking forward to that workshop. So we were encouraged to check out another workshop during the same time frame, and I had chosen...

The workshop (highlighted in teal)...only I couldn't find the room! The room it was supposed to be in turned out be a teacher's office! I walked around outside the building (where the number actually was), inside the building and...nothing.

By that time, I was pissed and just decided to go home. It was a waste of $35, a waste of gas, and I don't plan to go again next year.



Wednesday, November 2, 2011

Starting a Nonprofit: What You Need to Know, Session I







Patrick McWhortor, President & CEO of the Alliance of Arizona Nonprofits will offer unique insights and advice from someone who started two nonprofits in recent years and has experience in leadership of several local and national nonprofits.  The four-part webinar series will cover:


• Basic nonprofit organizational and legal concepts
• Steps in planning the formation of a nonprofit
• Alternative approaches to serving your mission
• Resources for starting and supporting a nonprofit
• Basic practices for building a board of directors
• Practical advice and tips for nonprofit start-ups

Webinar took place on Sept 22, 2011
Listened to recording today

In Session 1 of our Starting  a Nonprofit Webinar Series, you will learn the basics about nonprofits, their unique characteristics and whether you should form a new organization.

My TakeAways:

Steps to opening a nonprofit - 
~ Evaluate
~ Plan
~ Form the Corp
~ Comply
~ Operate
~ Sustain

Some statistics - 
~ Nonprofits employ 10% of the nation's workforce (13 million workers)
~ Nonprofits in AZ employ 9% of the workforce - below National Average
~ Nonprofits represent 1.3 billion in annual purchasing power in the U.S.
~ Nonprofit expenditures account for nearly 9% of the National Income
~ Nonprofit sector is the 3rd largest contributor the U.S. GDP (Gross Domestic Product), after retail and wholesale trade

Info about AZ Nonprofits -
~ There are more than 20,000 nonprofits operating in the state of AZ
~ $19 billion impact in AZ
~ More than 120,000 paid employees
~ Paid/unpaid workforce larger than government (including volunteers hrs)
~ 60% of Arizonans volunteer their time
~ 64% of nonprofit revenues are below $250,000

Nonprofit's Six Defining Characteristics -
1) Mission Focus
2) Social ROI - has to benefit society
3) Assessment of program outcomes - how we measure impact
4) Role of Governing Boards - steward of nonprofit organization's mission on behalf of the community
5) Involvement of volunteers
6) Culture

Sources of nonprofit income -
Earned income - 43% (health and education)
Government - 32%
Donated (all sources) - 25%

Income sources by sub-sector - I focused particularly on the arts
Arts - 50% earned; 7% government, 43% donated

Total Giving = about $300 billion
Individual giving is about $229 (74%)


Sources and Uses of Charitable Donations -
Arts/culture - $14 billion (5%)
Religion gets the most at $102 billion (32%)

Where AZ Foundation Dollars Are Going -
31% - education at $54.9M
14% - Social and Human Services at $23.9M
12.6% - allocated to community development at $22.4M

Nonprofit Life Cycle -
~ Core Program Development (Start-up)
Concept - spend a lot of time here
Incorporation
~ Infrastructure
Growth
~ Impact Expansion and Stagnation (dissolving/merging phase)


Saturday, October 15, 2011

19th Annual Nonprofit Conference on Sustainability Strategies - Part 2

The agenda for the day:

9:00 a.m. Opening & Keynote Address: Colin Groth, Strive Partnership
9:45 a.m. Networking Break and Exhibitor Fair
10:00 a.m. Workshop Session #2
  • "The Board's Role in Planning Impact"
  • "Lessons from a Toddler: The Importance of Asking 'Why?'
    Prospect Research and Development for Long-term Strategic Fundraising"
    • Christopher Sar, CFRE, Director of Prospect Development, Phoenix Children's Hospital Foundation
  • "Dreams Deferred No More: Meeting the Challenge of Capital and Endowment Fundraising"
  • "Increasing Collective Impact Using Social Media: Best Practices"
    • Amy Neumann, Vice President of Social Media Initiatives,
      Social | Impact Consulting, LLC
  • "Collective Impact Through Outstanding Leadership"
  • "Project SAM: A Case Study in Collective Impact"
    • Tony Banegas, MPA, Philanthropic Advisor, Arizona Community Foundation
    • Sally Clifford, Executive Vice-President, Alliance of Arizona Nonprofits
    • Hallie Preskill, Ph.D, Executive Director, FSG – Strategic Learning & Evaluation Center
    • Tamela Casey-Devore, Senior Development Manager, Junior Achievement of Arizona
11:15 a.m. Networking Break and Exhibitor Fair
11:30 a.m. Buffet Lunch and Networking
12:00 p.m. Cases, Models and Collective Progress Discussion
1:00 p.m. Exclusive screening of Saving Philanthropy: Resources to Results documentary
2:00 p.m. Discussion and take-aways, facilitated by the producer,
Kate Robinson

2:45 p.m. Closing and Evaluations

My Takeaways:

So today was definitely better. In the morning, a Senior Philanthropic Advisor from ACF ended up sitting at my table and you can damn well bet I got his card! I need all the friends I can get on the inside. LOL.  So that was a very nice start to the day.

I attended the purple highlighted workshop and really enjoyed it. Here's the blurb:

Young children ask "why?" about everything imaginable. And they ask it again and again. It's not that they didn't hear the first answer. They've learned as early as toddlers that the response is always an explanation. And usually, the more times you ask it, the simpler and more direct the response ultimately becomes. The same process can be applied to developing your fundraising strategy. You will identify the core community needs. You will develop more focused organizational priorities. You will identify your best and most logical partners. And you will cultivate better relationships with your best current and potential supporters.

  • Development starts with our case support. Build a case for support wit an eye toward how this will be viewed by potential supporters. What questions will they ask and will they feel this is worthwhile and important to them.
  • Why is it important? Why are we doing this? Why would someone else support this work? Why now? Why this methodology? Why these partners? Why does it cost this much?
  • Development Constructs: Pyramid Giving, Five "I's" of Donor Development, and Rosso's Concentric Circles.
  • Pyramid of Giving: Bequests - 80%, Major Gifts, Annual Giving, First Time or One-off Gifts
  • The Five I's: Identify (find potential supporters names), Interest (discover goals and objectives), Inform (let prospective supporters know about us), Involve (prospective supporters in our mission), and Invest (give them opportunities to put their passion into action).
  • Rosso's Concentric Circles: the organization's universe, people with similar interests, former participants; former donors; former board members; clients; general donors; members; employees; volunteers; others, major donors, board, management.
Prospect Development and the Role of Research

Development Cycle: Identify--Research--Cultivate--Solicit--Steward

Process for Qualification/Research involves:
  • Prospect research (history, public records, etc)
  • Peer review
  • Ongoing direct interaction
  • Pitfalls and warnings

Recording and Maintaining a Donor Database:
  • Giving history
  • Contact management
  • Research indicators

When meeting with donor prospects, ask them why to better understand their motivations. Why did they support the cause to which they gave their biggest gift? Why might our project interest them? Why are they involved in our organization? Why are they moved by/passionate about our cause?

Overall:

I enjoyed this conference and plan to attend again next year depending on the topic.

19th Annual Nonprofit Conference on Sustainability Strategies

 


“‘Go fast, go alone; go far, go together’: Collective Impact”

October 13-14, 2011 • Desert Willow Conference Center • Phoenix

Not your usual nonprofit conference, not just for nonprofit organizations... Welcome to the world of Collective Impact! This exciting, new approach requires coordinated work by proactive organizations from business, government, general public, and nonprofit groups with a common passion for eradicating our communities' toughest challenges. Large and complex societal problems demand cross-sector work beyond the scope of a single nonprofit or governmental agency. By following the elements of collective impact, seemingly impossible challenges become possible. Learn from renowned national experts, local individuals and organizations that have or are in the process of coming together to make notable, long-term positive change.
Join more than 300 nonprofit leaders, community members and business professionals! Plus, conference attendees are invited to view an exclusive screening of the new documentary, "Saving Philanthropy: Resources to Results” that includes a moderated panel led by the film's producer, Kate Robinson. Don’t miss this special opportunity!
  • Take advantage of in-depth workshops!
  • Learn best-practice techniques from expert panels!
  • Participate in affinity networking groups!
  • Build your personal network! 
What is Collective Impact, you ask? Yeah, I had no idea, but they this link and this link provided a great intro for me. This two day conference was totally packed with info where, of course, my mind was fried by the end of of it all. Here's the agenda for Thursday, Oct 13th:

12:00 p.m. Keynote AddressFay Hanleybrown, Managing Director, FSG Social Impact Consultants
1:00 p.m. Networking Break and Exhibitor Fair
1:15 p.m. Panel "Collective Impact Within the Community"
  • Brian Spicker, Senior Vice President of Community Impact, Valley of the Sun United Way (Moderator)
  • Paul Galdys, Senior Director of Adult Services - ACT, Magellan Health Services of Arizona
  • Tom Simplot, District 4 Councilman, City of Phoenix
  • Merl Waschler, President and CEO, Valley of the Sun United Way
  • Cree Zischke, Vice President, NW and Intermountain Regions, JPMorgan Chase & Co.
2:15 p.m. Networking Break and Exhibitor Fair
2:30 p.m. Workshop Session #1
  • "Establishing Rapport: Improved Communication Skills for Going Further Through Collective Impact"
  • "From Theory to Practice: Building Nonprofit Endowments"
    • Carrie Kinnear, Counsel for Development & Fund Raising, Arizona Endowment Building Initiative
  • "The Circle: Principles and Practices to Generate Continuous Communication"
  • "Orchestrating Collective Impact: The Importance of the Backbone Support Organization"
    • Evan Mendelson, Vice President, Donor Relations and Program Services, Community Foundation for Southern Arizona
    • Sarah Griffiths, MA, Senior Partner, Wholonomy Consulting, LLC
    • Cassandra O’Neill, MA, Senior Partner, Wholonomy Consulting, LLC
  • "One is a Lonely Number: Exploring New Partnerships to Affect Dramatic Change in Your Community"
3:45 p.m. Networking Break and Exhibitor Fair
4:00 p.m. Affinity Group Networking
  • New Nonprofit Professionals/Emerging Leaders
  • Senior Nonprofit Professionals with 10+ Years
  • Development/Fundraising Professionals
  • Marketing/PR Professionals
  • Small Nonprofits
4:30 p.m. Closing

My Takeaways:

The panel discussed how collective impact can accelerate and improve community conditions. The cross sector panel of community leaders talked about ongoing and prospective work utilizing a collective impact approach to address homelessness:
  • There are three types of problems--Simple, Complicated and Complex--and the social sector treats problems as simple and complicated.
  • Traditional approaches are not solving our toughest social problems - Isolated Impact
  • Collective Impact is multiple players working together to solve complex issues: all working toward the same goal and measuring the same things; cross-sector alignment with government and corp sectors as essential partners; organizations actively coordinating.
  • 5 Elements of Collective Impact are: Common Agenda, Shared Measurement (which is the least common) Mutually Reinforcing Activities, Continuous Communication and Backbone Organizations.
  • 3 Phases of Collective Impact are: Organizing for Impact, Building the Common Agenda and Sustaining Action and Impact.
  • You're ready for collective impact if you: have credible champions/catalysts, have a backbone support structure, have a level of resources and attention, have funders, have existing collaborative efforts, and have an urgency for change.
  • 3 big mindset shifts for collective impact are: adaptive vs technical solutions, silver buckshot vs silver bullets (no single organization can create social change, but multiple organizations can), and credibility vs credit (not how you take credit but creating credibility for your organization).

Highlighted in light blue was the workshop I attended and I was highly disappointed. Here's the blurb:
A discussion using real stories of intriguing partnerships that created collective impact. Through this session you will learn how to identify and consider partners outside of your "usual suspects". Learn how collective impact does produce change through real-life examples. Join us for an interactive discussion exploring a new way of thinking about collaborative partnerships that can produce a dramatic change in your community. 
What the facilitators failed to mention was that the "intriguing partnerships", "partners outside your usual suspects" and "collaborative partnerships" they were talking about were 501(c)6 organizations (aka "trade associations"). I don't know if any of the other attendees felt a little misled, but ten minutes into the presentation, I was wondering if I had attended the wrong workshop. I felt the blurb was a little deceiving and if they had actually put 501(c)6 as part of the title or in the blurb, I wouldn't have gone. Yes, trade associations are outside the "usual suspects" but I definitely wasn't expecting the focus to be on just trade associations.

I was a little wary about attending the Affinity Group Networking thing at 4pm. Until I read what it was all about:

The purpose of the affinity groups is to give each conference participant the opportunity to connect with individuals who have similar positions/roles, interests, goals and challenges. Through guided facilitation and informal exchange, participants will have the opportunity to discuss contemporary issues in a small group format and add new contacts to their professional network of supportive colleagues.
I attended the yellow highlighted session above and found myself in a room full of Public Allies. I was surrounded by young people who were placed at nonprofit organizations and through the questions we were asked to discuss as a group, I learned:
  • To utilize volunteers instead of paid staff (which is what I plan to do anyway)
  • To not have a grant running just one program. Money should be dispersed to all programs because you might lose funding.
  • Places to help you fundraise: Deals That Matter, Doozy of a Deal, Twitter hashtag theme.

The panel and the Affinity Group Networking made up for the disappointing  workshop. Hoping Day Two is better.